Computer-telephony integration, also called computer–telephone integration or CTI, is a general term for technologies that coordinate interactions between telephones and computers. The term is predominantly used to describe desktop-based applications that improve user efficiency, though it can also refer to server-based functionality such as automatic call routing.
See also Automatic number identification (ANI) Automatic call distributor Dialed Number Identification Service (DNIS) Predictive dialer Screen pop Computer-supported telecommunications applications (CSTA) Multi-Vendor Integration Protocol Specific implementations: CT Connect PhoneValet Message Center Telephony Application Programming Interface (TAPI) Telephony Server Application Programming Interface (TSAPI) WindowPhone
References
External links User Agent CSTA (uaCSTA) - TR/87 - ECMA International