The National Board for Consumer Disputes (, ARN) is a Swedish government agency that answers to the Ministry of Finance. The agency is headquartered in Stockholm. Its main task is to issue non-binding recommendations on the resolution of disputes between consumers and business operators, based on what a court trial is assumed to result in. A person can file complaints against a company. If the company does not follow the recommendation from ARN, ARN will publish this to media, and the consumer has the possibility to take the matter to court.
See also Government agencies in Sweden
References
External links National Board for Consumer Disputes - Official site Svarta listan (Black list) – List of companies which do not follow ARN recommendations- the list is published by the magazine Råd & Rön