On the night of March 2, 1998, Suzanne Gloria Lyall, a 19‑year‑old undergraduate at the State University of New York at Albany, left her job at the Babbage's computer store in Crossgates Mall in the nearby suburb of Westmere after the store had closed. She is believed to have taken a CDTA city bus from the mall back to the university's Uptown Campus, where a classmate later reported seeing her get off the bus at Collins Circle, a short walk from her dorm. She has not been seen since.

The next morning, Lyall was reported missing. That afternoon, her credit card was used at an ATM in a nearby convenience store to withdraw $20. According to her boyfriend, only he and Lyall knew the PIN. He had a verified alibi for the time of her disappearance, but his later refusal to cooperate with investigators has prevented police from fully ruling him out as a suspect. A man who used the ATM around the same time was ruled out. The New York State Police continue to investigate the case, which was later featured in an episode of the Investigation Discovery series Disappeared.

Lyall's parents have become activists on behalf of families of other missing persons, founding an organization called the Center for Hope to support those families. They were present when President George W. Bush signed Suzanne's Law, enacted as part of the PROTECT Act of 2003, which raised from 18 to 21 the age at which local police must notify the National Crime Information Center of a missing person. Five years later, he also signed into law the Suzanne Lyall Campus Safety Act, part of the Higher Education Opportunity Act, based on similar legislation passed by New York State the year after Lyall disappeared. It requires college police departments to have plans for investigating missing‑person cases and serious crimes on campus. Another Suzanne's Law, passed several times by the New York State Senate but not yet voted on in the State Assembly, would increase penalties for violent crimes on and near educational facilities.

Background Suzanne Gloria Lyall was born on April 6, 1978, in Saratoga Springs, New York, the youngest of Doug and Mary Lyall's three children. The family lived in nearby Ballston Spa; her two older siblings described her as "the darling of the family", a quiet girl who would run out of the shower with her hair still wet to write poetry in her notebook after inspiration struck her, and was a great fan of the Canadian power trio Rush. She showed an early interest in computers, even building some from scratch. After Suzanne graduated from Ballston Spa High School with honors in 1996, she first attended the State University of New York at Oneonta for a year, after which she transferred to SUNY Albany, since she felt the computer science courses at Oneonta were not sufficiently challenging."Final Exam", 1–2 minutes.

Transferring to Albany brought her closer not only to her home but to her boyfriend Richard Condon, a fellow student several years her senior, whom she had started dating when they were both still in high school. He shared Suzanne's interest in computers; the two frequently chatted back and forth and he had set up her computer so he could access it from his. She supplemented her studies, and earned some income, through two jobs off-campus. One was at a computer company in Troy, the other at a Babbage's store in the Crossgates Mall, west of campus in the suburb of Westmere.

Suzanne called or emailed her parents, and/or Condon, almost daily. Mary Lyall recalls that the last time she actually spoke to her daughter, on March 1, 1998, Suzanne had complained about being low on cash and waiting for her next paycheck. However, she declined her mother's offer to lend her some money in the interim.

Disappearance

In late February 1998, Suzanne's manager at Babbage's recalled that she had been stressed about an upcoming midterm exam, which she said she needed not only to pass but excel on. She took it the morning of March 2 and attended other classes until 4 p.m. After that, she went from the school's North Campus, where she lived in the Colonial Quad dorm, to her job at Babbage's. According to her manager, she felt she had "done OK" on the exam and was somewhat subdued."Final Exam", 11–12 minutes in. She worked there until the store closed at 9 p.m., then boarded a Capital District Transportation Authority bus, returning her to campus around 9:20 p.m.

The bus driver, who regularly worked that route, confirmed later that he had seen her board his bus. However, he was not certain that he had seen her exit the bus at the Collins Circle stop on campus, a short walk from her dormitory. He could only say with certainty that she was not on the bus when he reached the end of the route downtown."Final Exam", 15–17 minutes in A friend of Suzanne says she saw Suzanne exit the bus at the Collins Circle stop. It was approximately 9:45 p.m. She has not been seen since.

Investigation The next morning, March 3, Condon, who attended a different college in the Albany area, called Doug and Mary Lyall to tell them Suzanne had not returned to her dorm the night before and was missing. She usually phoned or emailed him after returning from work and had not answered his calls to her dorm room."Final Exam", 10–11 minutes in They called the campus police to formally report her missing, and were told that brief absences were not uncommon for college students, so they should not worry as it was likely that she would soon reappear.

Despite assurances, the Lyalls did worry, as this behavior was unlike their daughter. "Suzie was not a risk-taker", her father said. "She didn't party or use alcohol or drugs". An officer who went to her next scheduled class did not see her. Her suitemates said that Suzanne did not return to her room on the night of March 2, and they would have heard her keys and fobs jingling as they normally did when she returned."Final Exam", 20–22 minutes in

The Lyalls also called Suzanne's bank, who informed them that their daughter's debit card had been used to withdraw $20 from an ATM at a Stewart's Shops convenience store in Albany at approximately 4 p.m. Two days later, a delay Doug Lyall later criticized, the campus police agreed after Suzanne missed another midterm test, as well as her other scheduled classes, that her disappearance was not a typical case of a missing undergraduate and called in the New York State Police for assistance. The Lyalls and SUNY Albany put up a $15,000 reward for information. Fliers with Suzanne's picture were posted on campus and nearby.

ATM withdrawals

In the first two weeks of the investigation, police looked into 270 leads and searched near Collins Circle, including the wooded area and Rensselaer Lake in the eastern end of the Albany Pine Bush just across Interstate 90 from that part of the campus. The ATM withdrawal drew particular attention. The Stewart's where it was located had a security camera but it focused on the area around the cashier and did not show the ATM, so it could not be determined who was using it at that time. A man who may have used the card at that time wore a Nike baseball cap and was sought as a possible witness or person of interest.

Whoever had used the card knew the correct PIN. Condon said that only he and Suzanne knew it. She also always withdrew exactly $20 anytime she went to the ATM, according to her parents."Final Exam", 18–20 minutes in

Lyall's parents said that Stewart's, at the intersection of Central Avenue and Manning Boulevard southeast of the campus, was not in a part of the city that Suzanne frequented. The clerk on duty at the time did not recognize her. Police eventually located the man with the Nike cap and came to believe he had nothing to do with the case, although they could not completely exclude him.

The bank also told the Lyalls and police that their records showed that Suzanne's card was used to make two withdrawals from different ATMs on the day she disappeared. One had been in the morning at a machine near the Collins Circle bus stop, and the other was in the mall at about the time she would have arrived there for work. Both had been for $20, so it seemed likely that she had made them. Mary Lyall, however, could not imagine why her daughter would have made two withdrawals in one day.

Suspicions of foul play A convicted rapist who had violated parole and left the area around the time Suzanne disappeared was briefly considered a suspect, but police were able to interview and exclude him after he was returned to New York from Illinois. Based on the bus driver's uncertainty as to whether Suzanne had indeed disembarked at Collins Circle, police also began considering the possibility that she might never have returned to campus that night. Some investigators even theorized that she might not even have gotten on the bus at all. In May, her Babbage's name tag was found about away from the bus stop, in the parking lot, opposite from the direction she would have walked if returning to her dorm. But it could not be determined how long it had been there, and police could recover no forensic evidence from it."Final Exam", 28–30 minutes in

Another possibility came from a coworker of Suzanne's at the store. She told investigators that Suzanne had told her about a month before she disappeared that she believed she was being stalked by someone she did not know. However, the coworker also said Suzanne did not appear to be afraid of this person.

Police have never been able entirely to rule out Condon, Suzanne's boyfriend, as a suspect in the disappearance. Mary Lyall later told CBS News that her daughter had on several occasions tried to end the relationship, but after Condon became emotional she would stay with him. After the disappearance, he told police that Suzanne was his fiancée, a development in their relationship the Lyalls said Suzanne, who called or emailed them almost daily, had not informed them of.

Two weeks before Suzanne disappeared, Mary recalled, she and her daughter had been on a trip to see Mary's mother when Suzanne asked if they could stop at Condon's house, which was along their way. Suzanne said she wanted to give Condon a Valentine's Day card. While nothing unusual happened during the brief stop, Mary said in 2012 that she wondered if her daughter had in fact given Condon a "Dear John letter" ending the relationship. Due to the increased tension she seemed to see in her daughter's life, she began wondering if Suzanne might have become involved with someone else; police have never found any evidence that she was."Final Exam", 22–24 minutes in

Condon had an alibi for the time Suzanne disappeared: he was playing video games with a friend, and the friend confirmed this when asked by police. But after his initial conversations with police, Condon refused to take a lie detector test and told them he would be interviewed again only if his lawyer was present. He refused to answer questions from the media about the case in later years; his mother told CBS in 2010 that he had married and moved on with his life.

In 2005 a man named John Regan, who was facing trial for a 1993 kidnapping in Connecticut, was arrested after trying to abduct a female student at Saratoga Springs High School by pulling her into his van from the street near the school. Since Saratoga Springs is a short distance from Ballston Spa, the Lyalls' hometown, police and the family wondered if he might have been responsible for Suzanne's disappearance. Even after Regan was convicted of the attempted kidnapping in Saratoga, however, he refused to discuss the Lyall case with investigators."Final Exam", 34–36 minutes in

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