This article is a comparison of notable mobile CRM systems.
ERP systems are considered a superset of CRM systems.
Introduction The market for mobile CRM applications is currently seeing record growth as new products and services around mobile CRM are being developed. The benefits of mobile CRM application have been demonstrated in a paper by Grandhi & Chugh (2012) through the case of Dow Corning and DirecTV where the introduction of SAP CRM system helped to improve their customer relations.Grandhi, S & Chugh, R 2012, ‘Strategic Value of Mobile CRM Applications: A Review of Mobile CRM at Dow Corning and DirecTV’, International Proceedings of Computer Science and Information Technology, vol. 36, pp.405-410. http://www.ipcsit.com/vol36/075-ICIIM2012-M40003.pdf Analysis of the two organisations revealed that mobile CRM applications are not only helping them to improve relationship with customers, but also helping to reduce the costs of acquiring new customers.
General
Only stable releases are considered.
System Creator Last Updated Android Tablet Application iOS Tablet Application Mobile Platforms Offline Access Free Mobile Access Base CRM Base CRM iOS, Android, Windows Phone Booksy Booksy 2026 iOS, Android Capsule (CRM) Zestia Ltd. iOS, Android, Microsoft Dynamics CRM Microsoft 2015 /Third Party /Third party Windows Phone Oracle CRM Oracle Corporation 2013 iOS, Android Pipedrive Pipedrive iOS, Android, Salesforce Marc Benioff 2013 iOS, Android SAP CRM SAP 2013 iOS, Android SugarCRM SugarCRM 2019 iOS, Android Zoho CRM ZOHO Corporation 2019 iOS, Android
See also Comparison of CRM systems List of ERP software packages (Enterprise Resource Planning) Customer relationship management (CRM)
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