Business communications operations management (BCOM) is a category of management products that automate the configuration and operations of modern enterprise communications solutions.
History The category BCOMUC Gets New Product Segment: Business Communications Operations Management (BCOM) | Filip Truta | LinkedIn was identifiedhttp://www.pressreleaserocket.net/ucstrategies-announces-new-unified-communications-product-segment-business-communications-operations-management-bcom/104220/ by UC Strategies in March 2015, to define a specific capability for the operation of advanced Business Communications and Unified Communications systems. BCOM is aimed at replacing time-consuming manual configuration processes with automation tools to reduce operational costs and minimize the risk of manual error.
The requirement for BCOM Solving the challenges of increasingly sophisticated communications environments in typical enterprises and organizations requires focusing on the user and business needs, not just technology. BCOM automates and optimizes the configurations and operations of these systems based on business processes and user-centric needs, resulting in reduced costs and increased adoption.Lifecycle Management is Key for Successful Unified CommunicationsSecrets To Unified Communications & Collaboration Success - InformationWeek
Management systems provided by the UC platform vendors are still labor-intensive and focus on a single set of vendor devices and systems. BCOM systems focus on delivering the value of business communications across multiple vendors and are user-centric.Why UC Needs Improved Operations Management – Post – No JitterService Fulfillment in a UC World | Telecom ResellerAutomating UC Service Fulfillment in the Enterprise – Webtorials
Through optimized workflow processes, user-centric profiles, and business process integration, BCOM enables an organization to maximize the value of its investment and reduce operational costs.Many Ways to Work – Post – No Jitter BCOM provides required flexibility and accuracy for UC adoption and enables a company's resources to focus on strategic issues. By optimizing resources and their use, the overall cost can be better managed.BCOM or Bust – Post – No Jitter
Provisions and Features With increased sophistication of Business Communications/UC with new capabilities such as Multiplicity of devices, Application integration– CEBPWhat is communications-enabled business processes (CEBP)? - Definition from WhatIs.com and Heterogeneous, multi-vendor environments along with Consumerization expectationsThe consumerization of UC | Network World and New technologies,Five unified communications trends that change the collaboration game BCOM addresses problems like multiple configurations per event increases likelihood of missed configurations or mis-configured elements by providing single point of configuration and operational control features like single pane of glass.
The impact of business communications operations management has helped improved communications solution SLAs and service deliveryYou Have To Do It; UC Management and Configuration | Telecom Reseller reduced errors and issues and resulted in an adoption increase.Big data can help accelerate UC adoption | Network World
BCOM Differentiators Traditional vendor management and tools are about the system, platform, and device configuration. These solutions are very manual, requiring both significant times as well as vendor-specific expertise. While they may improve on pure manual configuration, the complexity of multiple systems, manual process, and lack of defined process integration makes vendor solutions labor-intensive and prone to errors and lack of resource control. BCOM changes the game by delivering a platform that configures and operates the communications solutions based on user and business needs as well supporting multiple communications elements in an orchestrated solution.
References
Further reading UCStrategies: Announces New Unified Communications Product Segment: Business Communications Operations Management (BCOM) UC Strategies: Introducing Business Communications Operations Management (BCOM) - A New Management and Operations Paradigm NoJitter: Why UC Needs Improved Operations Management 4PSA: UC Gets New Product Segment: Business Communications Operations Management (BCOM) UC Strategies: VOSS Solutions - Delivering BCOM Automation UC Strategies podcast: Living in a Multi-Vendor World – Is BCOM a Key to Success? NoJitter: BCOM or Bust VOSS Solutions: BCOM – A positive step for UC management