Public Service Hall () is an agency of the Georgian government which provides a variety of public services, including the services of the Civil Registry Agency, the National Agency of Public Registry, the National Archives, the National Bureau of Enforcement and the Notary Chamber of Georgia. Services are made available at public service halls throughout the country. Currently, Public Service Hall endeavors to provide up to 400 services at the main location in Tbilisi.
Structure
Consumers at the entrance of the Public Service Hall building in Tbilisi are greeted by the service consultants, who put them on the right track with regard to their issue and direct them to relevant operators. It is divided into 3 major areas: self-service space, quick service space, and long service space.
Self-service Area
Automated systems are placed in the self-service area. Consumers are able to receive diverse services, such as; extract on property or business registration, biometric photos for ID card and passport, cash withdrawal from ATMs, conducting distance payments via pay boxes, etc.
Quick Service Area In Quick Service Area, consumers are able to receive the services, duration of which do not exceed 2 minutes. For instance, issuance of already printed ID card and Passports, Birth and Marriage Certificates, Documents certified by apostille or legalization, extracts on property and business registration, etc.
Long Service Area In Long Service Area, consumers are able to receive the services, delivery of which requires more than 5 minutes, such as submission of an applications for Passport, ID cards, registration of property and business, receipt of biographical certificates from the Archive, etc. Such division of service area minimizes the risk for creation of mass, crowds, and chaotic queues in the service area and makes citizens more organized and queue of customers who wish to receive services is regulated through an integrated Queue Management Electronic System.
Economic Model Service provision and its costs are calculated based on the requested delivery period of the service. In case a person requests the service to be provided in a shorter time frame than the regular period, the additional costs apply to the service.
Most demanded services
ID card Marriage registration Passport Birth registration Property registration
Branches
Public Service Halls have been opened in several cities of Georgia: City/Town Branch Address Postal Code City/Town Branch Address Postal Code Akhalkalaki Tavisupleba St. No.9 0700 Akhaltsikhe Mikheil Tamarashvili St. No.3 0800 Batumi Sheriff Khimshiashvili St. No.7 6010 Bolnisi Sulkhan-Saba Orbeliani St. No.111a 1100 Borjomi Erekle St. No.2 1200 Gardabani Davit Aghmashenebeli St. No.83 1300 Gori Davit Guramishvili St. No.7 1400 Gurjaani Tavisupleba St. No.15a 1500 Kareli Megobroba St. 4500 Khoni Mose Khoneli St. No.40 5900 Kutaisi Irakli Abashidze Ave. No.20 4600 Kvareli Ilia Chavchavadze St. No.57 4800 Lagodekhi Zakatala St. No.25g 2700 Marneuli Shota Rustaveli No.1 3000 Martvili Konstantine Gamsakhurdia St. No.2 3100 Mestia Ilia Gabliani St. No.1 3200 Oni Vakhtang VI St. No.8g 3600 Ozurgeti Ioane Petritsi St. No.9 3500 Poti Sh. Rustaveli Encirclement No.26 4400 Rustavi Megobroba Ave. No.29 3700 Senaki Akaki Eliava St. No.23 4106 Stepantsminda Aleksandre Kazbegi St. No.49 4700 Tbilisi Sanapiro St. No.2 0105 Telavi Erekle II Square No.4 2200 Tianeti Davit Sanikidze St. No.3 2500 Zugdidi Teatri St. No.2 2100
Awards Winner of New Georgian Brand of 2011Profile Award UN Public Service Award 2012 winner in the nomination of Improvement of Public Service DeliveryUN Award Influence In Indonesia, the "public service mall" first established in 2017 in Banyuwangi, East Java was directly inspired by the Public Service Hall, with a MoU being signed in 2017 between the Georgian and Indonesian governments for exchanging study tours.
Sources