VirtualPBX is an American privately held SaaS and Voice over IP provider headquartered in San Jose, California. Founded in 1997, the company is recognized as an early pioneer in the hosted PBX market, transitioning traditional hardware-based private branch exchange systems into virtual, cloud communication services.
The company provides Unified Communications as a Service (UCaaS) to small and medium-sized enterprises (SMEs), remote workforces, and enterprise-level departments. Its primary offerings include Voice over IP (VoIP) telephony, automated attendants, and advanced call routing. In recent years, the company expanded its portfolio to include VirtualText, an integrated business SMS and MMS platform designed for omnichannel customer engagement.
VirtualPBX has received various industry accolades, including multiple INTERNET TELEPHONY Product of the Year awards, and was noted for its role in supporting the infrastructure of the burgeoning "virtual office" movement in the late 1990s and early 2000s.
History The company was founded in San Francisco in 1997 by voice-based application developer Stephen Lange—now its chief technology officer—whom the company credits with coining the term virtual PBX.Company press release, “VirtualPBX Under Leadership of New CEO.” December 3, 2002. Retrieved July 6, 2009.
Current President and CEO Paul Hammond joined the company in 2002 from BEA Systems and in 2003, company headquarters were moved to San Jose, California.Company press release, “VirtualPBX Moves To New San Jose Location.” May 16, 2003. Retrieved July 8, 2009.
On the technology front, the company released its skills-based routing feature in 2004Credit Union Tech Talk, “Call Center Update.” November 8, 2004. Retrieved July 8, 2009. and in 2006, released a number of new features including AutoRoute, which allows calls to automatically be sent directly to ACD queues, support or sales personnel, individual extensions, or voicemail, based on the caller's area code, area code and prefix, or entire phone number.Managing Automation, “Product Newswire .” February 22, 2006. Retrieved July 7, 2009.
The company acquired Open Communication Systems in 2007.Virtual PBX Acquires Open Communications System “Virtual PBX Acquires Open Communications System.” July 27, 2007. Retrieved July 7, 2009. Its VoIP announcement included mention of a collaboration with Gizmo5, which was formally unveiled in March 2009.By Doug Mohney, FierceVoIP, “Virtual PBX and Gizmo5 team up on hosted VoIP solution .” March 31, 2009. Retrieved July 7, 2009.
Products VirtualPBX offers hosted phone plans for business customers.By Andrew Bindelglass, TMCNet. “VirtualPBX Adds Plan Options.” May 01, 2017. Retrieved September 25, 2018.“VirtualPBX Dash Business Voice as a Service (VaaS) - Features, Pricing, Alternatives - PCMag.” July 26, 2016. Retrieved September 25, 2018. Several features are provided with each plan.
References
External links Official website