Clarabridge was an American software company. It was founded in 2005 in Reston, Virginia. Clarabridge offers customer experience software as a service (SaaS) using AI-powered text and speech analytics. The data typically used for analysis comes from social media (such as Facebook, Twitter, or review sites), call center notes, email, chats, and surveys. Using natural language processing and other patented technology, the software is used in voice of the customer, customer experience management and customer feedback programs. Clarabridge was acquired by Qualtrics in October 2021.
Company milestones
October, 2005: Clarabridge is incorporated November, 2008: First Clarabridge Customer Connections User Conference (C3) March, 2011: EMEA (Europe, Middle East, and Africa) Office Opens in London December, 2011: One Billion Verbatim Processed August, 2012: Two Billion Verbatim Processed September, 2012: Clarabridge Culture/Social Inclusion Club Founded February, 2013: Clarabridge opens office in San Francisco September, 2013: $80M in Series D Funding April, 2014: Acquisition of Market Metrix April, 2015: Acquisition of Engagor March, 2018: Clara-Ladies Founded July, 2018: Clarabridge Announces Support for WhatsApp Business July, 2020: Clarabridge Introduces Intelligent Scoring (patent pending) October, 2020: Clarabridge Launches Integration with Microsoft Dynamics 365 Customer Voice and Dynamics 365 October, 2020: Clarabridge Launches Partnership with Facebook October, 2021: Qualtrics completes acquisition of Clarabridge
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