This article is a comparison of notable customer relationship management (CRM) systems.
Enterprise resource planning (ERP) systems are considered a superset of CRM systems.
General
Only stable releases are mentioned.
Systems Creator Last Stable Version Release date License Implementation language(s)AI Server Operating System Database backend First Release Date Act! CRM Pat Sullivan and Mike Muhney 22.1 June 2020 Proprietary or SaaS C#, .NET Windows, Web, iOS, Android MS SQL 1987 Adempiere Jorg Janke 3.9.3 December 2019 GPLv2 Java Windows, Linux, Unix, Mac 2006 Base CRM/Zendesk Base CRM 2016 2009 SaaS Ruby on Rails, Python Cloud Computing, iOS, Android, Windows Phone MySQL 2009 Booksy Booksy 2026 2026 SaaS Python, Vue.js Cloud Computing, iOS, Android PostgreSQL 2014Capsule (CRM) Zestia Ltd. 2019 2009 SaaS Java, Scala and JavaScript Web, iOS, AndroidMySQL 2009 CiviCRM Dave Greenberg, Donald Lobo, Michal Mach 5.57 January 2023 AGPLv3 PHP 7.2+ Cross-platform MySQL 5.7+ or MariaDB 10.0+ 2004 Close Close, Inc. 2013 2011 SaaS Web, iOS, Android 2013 Dolibarr Rodolphe Quiedeville, Laurent Destailleur 13.0.3 June 2021 GPLv3 or SaaS PHP 5.6.x, 7.x Cross-platform MySQL or PostgreSQL 2003 Dynamics CRM Microsoft Dynamics 365 9.1 July 2019 Proprietary or SaaS .NET, ASP.NET Windows MS SQL 2003 GNU Enterprise FSF GPLv3 Python , this project has been decommissioned Linux, Unix, Mac OS X, Windows Firebird/Interbase, MySQL, MaxDB, MS ADO (MS SQL-Server/MS Access), Oracle, PostgreSQL, SQLite, SQLite3, CSV files, DBF files (DBase, XBase etc.), INI style configuration files 2003 GroupOffice Intermesh BV 26.0.7 February 2026 AGPLv3, SaaS and proprietary PHP/JavaScript Windows, Linux, Unix, Mac OS MySQL 2003 HubSpot CRM Free HubSpot SaaS Java Cloud computing HBase 2014 Neolane Adobe v6 2012 Proprietary or SaaS C++, JavaScript Windows, Linux MS SQL, Oracle, PostgreSQL, MySQL 2001 Oracle Advertising and Customer Experience (CX) Oracle Corporation 2021 Sept 2021 Proprietary or SaaS Java, PL/SQL, C/C++, Python Cloud computing Oracle Database 2011 Pega CRM Chordiant Proprietary Windows, Linux, Mac, web browser Pipedrive Pipedrive 2018 2018 SaaS JavaScript, PHP Web, iOS, Android MySQL 2011 Pivotal CRM / Aptean CRM Aptean 6.6 January 2019 Proprietary .NET Windows MS SQL, Oracle 1996 Really Simple Systems / Spotler CRM Really Simple Systems 2016 2006 SaaS VBScript, JavaScript, ASP Cloud Computing MySQL 2006 SageCRM Sage Group Sage CRM 2019 R1 February 2019 Proprietary or SaaS ASP.NET, ASP Windows MS SQL, ORACLE, DB2 1981 Salesbox CRM Salesbox CRM 2019 2019 SaaS JS, React Web, iOS, Android PostgreSQL 2014 Salesforce.com Marc Benioff Winter '21 June 2019 Proprietary APEX (Proprietary Language Java-like) Cloud Computing Proprietary 1999 SAP CRM SAP SE 7.0 EHP4 SP11 2018 Proprietary ABAP Windows, Linux, Unix SAP HANA, MS SQL, Oracle 2000 SAP Cloud for Customer SAP SE 1811 2018 Proprietary ABAP Linux SAP HANA 2009 Snapforce CRM Snapforce CRM 2016 2013 SaaS PHP Cloud Computing MySQL 2011 SugarCRM John Roberts, Clint Oram, Jacob Taylor 9.0.1 June 2019 Proprietary or SaaS PHP Cross-platform MySQL, Microsoft SQL Server, IBM DB2, and Oracle (IBM DB2 and Oracle only available for Sugar Enterprise edition) 2004 SuiteCRM SuiteCRM Ltd 8.9.2 January 2026 AGPLv3 PHP Cross-platform MariaDB, MySQL, Microsoft SQL Server 2013 SuperOffice CRM SuperOffice 7.5 2014 Proprietary C++, C# and ASP.NET Windows SQL Server 1990 OnlyOffice Ascensio System SIA 10.5.1 December 2019 GPLv3, SaaS ASP.NET Windows Microsoft SQL Server, Amazon Server 2010 Tryton Tryton 5.6 May 2020 GPLv3 Python, JavaScript Cross-platform PostgreSQL, MySQL, SQLite 2008 WORKetc Daniel Barnett v4.0 2013 SaaS C#, .NET Windows Microsoft SQL Server, Amazon Server 2009 Zoho CRM Zoho CRM Zoho CRM 2018 2018 SaaS Java Cloud Computing, Cross Platform Proprietary 1999
Features
System Office Integration Multi Lingual Languages Supported Web-Based Time Tracking Attaching Emails to Business Objects Desktop environment Global Search LDAP Support Act! CRM en, de, fr Adempiere Base CRM de, en, es, fr, nl, pl, pt Booksy en, pl, es, pt, fr, de, uk, vi, zh Capsule (CRM) Gmail G Suite en CiviCRM Over 40 Integrated with Drupal, Wordpress, Joomla! or Backdrop through Agiliway's Time Tracker or CiviMobile (when email is sent from software) Dolibarr A module google is available for customer and agenda sync Over 30 (when email is sent from software) Microsoft Dynamics CRM over 40 with ADFS GNU Enterprise Group-Office Over 20 languages HubSpot CRM Free Gmail, G Suite, Outlook, Office 365 for Windows en, fr, jp, de, pt, es Neolane OnlyOffice en, de, fr, es, it, ru, lat Oracle Advertising and Customer Experience (CX) 26 languages Pega CRM Pipedrive de, en, es, et, fi, fr, it, no, nl, pl, pt, ru, tr, ko, ja Pivotal CRM Web/Windows Really Simple Systems en SageCRM Salesbox CRM de, en, es, fr, nl, pt, se, no, fi, tr, ro, ru, jp, ch, ko, hu Salesforce.com en, fi, fr, de, es, it, ja, ko, pt-br, ru, sv, th, zh-cn, zh-tw, da, nl-nl Siebel SAP CRM Snapforce CRM de, en, es, et, fi, fr, it, nl, pl, pt, tr, ko, ja, ru SugarCRM - Outlook, Excel, Word Plugins sq_AL, ar_SA, bg_BG, ca_ES, zh_CN, hr_HR, cs_CZ, da_DK, nl_NL, en_UK, en_us, et_EE, fi_FI, fr_FR, de_DE, el_EL, he_IL, hu_HU, it_it, ja_JP, ko_KR, lv_LV, lt_LT, nb_NO, pl_PL, pt_PT, pt_BR, ro_RO, ru_RU, sr_RS, sk_SK, es_ES, es_LA, sv_SE, th_TH, zh_TW, tr_TR, uk_UA SuiteCRM Via Plugin 20 languages SuperOfficeCRM cn, de, dk, en, es, fi, fr, it, jp, nl, no, ru, se, zh Tryton bg, ca, cs, de, en, es-ar, es-co, es-es, fr, nl, ru, sl WORKetc Outlook Addon and Google Docs de, en, es, fr, it, nl Zoho CRM Outlook & MS Office en, fi, fr, de, es, it, ja, ko, pt-br, ru, sv, th, zh-cn, zh-tw, da, nl-nl, pl
See also Comparison of mobile CRM systems List of ERP software packages (Enterprise Resource Planning) Customer relationship management (CRM)
References