SmartAction Company LLC is a U.S.-based software company that develops artificial intelligence–driven virtual agents for customer service applications, including voice-based interactive voice response (IVR) systems, chat, and SMS. The company was founded in 2009 by inventor and entrepreneur Peter Voss"Contributors, Kurzweil", Retrieved January 5, 2015."El último paso lo ha dado Adaptive AI, que ha presentado el primer sistema artificial de inteligencia. El SmartAction 'es un sistema interactivo de respuesta por voz que podrá ser instalado en robots', dice Peter Voss, su creador." Juan Manuel Daganzo, Público (Spain), March 13, 2009. and was previously headquartered in Fort Worth, Texas. It is now headquartered in St. Louis, Missouri.
History In 2001, Peter Voss founded Adaptive AI, Inc., a research and development company focused on artificial intelligence concepts. In 2009, Voss founded SmartAction Company, LLC to commercialize customer-service automation software derived from this work. The company’s initial products focused on automating inbound and outbound calls for contact center environments."Start-Up SmartAction Starts with IVR Release", Speech Technology Magazine, January 12, 2009.
In November 2022, Kyle Johnson was appointed chief executive officer, succeeding Gary Davis, who had served as CEO since 2020..
In 2024, SmartAction was acquired by Capacity, an AI-powered customer support automation company based in St. Louis, Missouri. As of 2024, the CEO of SmartAction is Capacity founder David Karandish.
Technology SmartAction develops cloud-based voice automation software that integrates speech recognition and natural language processing to support automated customer interactions in contact center environments.Intelligent Voice Automation, SmartAction, Retrieved January 5, 2015."I'm Sorry, I Can't Connect Your Call, Dave", io9, February 8, 2009. The platform supports automated handling of common customer service tasks and is designed to integrate with enterprise systems.
See also
Artificial intelligence Artificial general intelligence Interactive voice response Speech recognition Speech synthesis Contact center
References
Further reading
The First Conference on Artificial General Intelligence