Northwind is a privately held company that develops property management systems, as well as GDS/web based booking products for the hospitality industry. Maestro Enterprise Suite, the company's flagship product, includes a variety of modules which can be co-ordinated to comply with a hotel or hotel chain's requirements. Maestro is a multi-platform system with over 10,000 users. It allows optimized adaptability to single or multi-property businesses. Northwind's headquarters are in Markham, Ontario, with sales and support offices located worldwide.NORTHWIND Maestro Continues Expansion to Maximize Services, Global Headquarters Moves to Larger Offices. November 5, 2008
History 1978 – Company formed to respond to the need for custom software developmentMaestro Property Solutions. 2008 1979 – Custom development of back office accounting, travel agency commission payables, and guest history management for a major Canadian hotel chain 1980 – Ongoing development of various custom software modules in a mini computer environment 1982 – Begin development of UNIX based hotel property management system (PMS) 1983 – Development of Telephone Answering Services Management software 1984 – Computerized Hospitality Solutions (CHS) Front Office successfully introduced to the market 1986 – Decision to focus strictly on hospitality and retire non-hotel software 1989 – U.S. sales office established in Florida. 1992 – Begin development of UNIX and Windows version of new client/server PMS “CHS2000” 1994 – CHS2000 Version 1 successfully introduced to the market 1994 – First installation of CHS2000 Windows PMS 1997 – Yield management functionality implemented as an integrated component of CHS2000 1999 – CHS legacy software retired, existing clients offered free upgrade to Maestro 1999 – CHS2000 redesigned and deployed as Maestro PMS 2000 – Spa & Activities Management module developed for resort operations 2001 – Shuttle Services Management module developed 2002 – Extended Stay Management enhancements added to PMS 2002 – Maestro Enterprise Multi-Property deployed 2003 – Enhanced service initiative (Diamond Plus) deployed to all Maestro users 2003 – Development of condominium owner accounting module 2003 – ResEze real-time fully integrated Web Booking Engine introduced 2004 – Added ASP Citrix & Terminal Services based support 2005 – Enhanced security features including credit card masking and database encryption added for PCI compliance 2006 – Enhanced Spa & Activities Management, Retail POS, and interfaces including 2-way GDS/OTA, 2-way Yield management 2006 – Added Fine Dining POS, Club Membership and Golf Scheduling Modules 2007 – Integrated Member Management system introduced 2007 – Table Reservations with On-line functionality introduced 2008 – ResWave Booking Engine extends functionality of online presence for clients 2008 – Maestro Users Group is formed to promote client collaboration 2008 – Diamond Plus Service expanded to include free On-Demand Live Training and Beginners Education program, Web Connection initiative of online features & functions deployed 2010 – Launches Maestro Self-Service Touch Screen Kiosk, fully tokenized interface for payment card processing & Maestro PMS Certified for PCI Compliancy, PA-DSS Standards 2011 – Integrated online property based member Loyalty Program, handheld checkin/checkout support 2012 – Online loyalty program integration 2013 – Introduction of self serve eLearning website for Maestro PMS users 2014 – Introduction of Maestro Web, a browser based, feature equivalent version of Maestro PMS 2014 – EMV credit card support added (Chip and Pin) for secure credit card payments 2015 – Mobile tools added including housekeeping, online check in, and tablet based folio display 2016 – Post Checkin Surveys, Mobile Checkout, Online Payment Portal 2017 – Northwind acquires assets of Navicom Inc. to provide reputation management for its clients
Products & services
Maestro Enterprise Suite The Maestro Enterprise Suite is a sophisticated property management system used by single and multi-property hotel groups to share information between all branches of an operation, allowing for total network control. The Maestro Enterprise Suite has the following modules: Maestro Property Management Suite Maestro Sales & Catering Suite Maestro Multi-Property Suite Maestro Corporate Enterprise Suite
ResWave ResWave is Northwind's real-time, on-line web booking suite, allowing package customization of guest services such as room, spa, dining & event reservations, and group management.
Diamond Plus Diamond Plus is a support service initiative provided by Northwind to its clients. The service includes access to a 24/7 support center, remote training facilities for clients, software customization, and access to self-serve web training and documentation.
Executives Warren Dehan – President Audrey MacRae – Vice President
References