TTEC Holdings, Inc. (formerly named TeleTech), is an American customer experience technology and services company with its primary place of business in Austin, Texas.
Kenneth D. Tuchman is the founder, chairman and CEO.
History
Founding and early developments (1982–1996) The company was founded in 1982 by Kenneth D. Tuchman under the name TeleTech Holdings, Inc.TeleTech, "SEC Filing", "TeleTech", 2003-0409 In 1986, the company moved to Sherman Oaks, California.
By 1995, it had added call centers in other states. In 1996, it completed its IPO.
International growth and recent development (since 1997) After the completion of its IPO, global operations begin. In 1998, the company expanded to Scotland, Canada, Argentina and Brazil. Three years later, the expansion continued and centers were opened in the Philippines. In 2006, TeleTech acquired Direct Alliance.
In 2010, TeleTech acquired an 80 percent stake in the management consulting firm Peppers & Rogers Group.StreetInsider.com. Retrieved August 27, 2012 The same year, the company expanded into the Middle East. Four years later, it grew its presence in Europe by starting operations in Sofia, Bulgaria.
In 2024, the company sold its headquarters in Englewood, Colorado, designating Austin, Texas, as its new head office in 2025.
In 2026 the company decided to slash 401k retirement benefits for its employees and redirect those funds towards AI initiatives. The move was widely criticized by employees as cold and demoralizing.
Acquisitions In recent years, TTEC has grown its business through a variety of acquisitions, including: 2011: eLoyalty Corporation (integrated contact services business unit)Tech News TMCnet.com Retrieved August 27, 2012 2012: iKnowtionModernHealthCare.com. Retrieved August 27, 2012 2012: Guidon Performance SolutionsDenver Business Journal. Retrieved February 6, 2013 2013: Technology Solutions Group, Inc.NASDAQ. Retrieved February 6, 2013 2014: Soficaacquired by TeleTech. Retrieved November 3, 2018] 2014: rogenSi 2016: Atelka 2017: Motif India infotechReuters Brief. Retrieved November 4, 2018 2017: ConnextionsDenver Business Journal 2020: VoiceFoundry 2021: Avtex 2022: Faneuil
Products and services TTEC is organized into two primary business segments: TTEC Digital and TTEC Engage.
In 2022, TTEC provided services in 21 countries: the United States of America, Australia, Belgium, Brazil, Bulgaria, Canada, Colombia, Costa Rica, Germany, Greece, India, Ireland, Mexico, the Netherlands, New Zealand, the Philippines, Poland, Singapore, South Africa, Thailand, and the United Kingdom.
Awards and recognition
2021: Forbes names TTEC one of the World's Top Female Friendly Companies
References
External links